PRIVACY POLICY
We respect your privacy and are committed to protecting your personal and company information. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.
This Policy applies between you, the user of this Website (https://squaremilecoffee.com) and all sub-domains belonging to Square Mile Coffee Roasters Ltd., the owner and provider of this Website.
THE INFORMATION WE COLLECT AND WHY:
To provide an efficient, meaningful and customised experience, we collect information from you in several different ways, which includes and is not limited to:
Your personal information will be used to:
Enquiries:
To understand your wholesale requirements, prospective customers will complete an enquiry form requesting details such as name, business name, address, email address, phone number, type of business, equipment and estimated monthly volume. This information will be used to discuss your service enquiry and determine the next steps in working together.
Account creation:
Once our terms of service have been agreed upon, we’ll collect further information, such as your VAT number, invoicing number, delivery address and other information to set up your account and deliver on the agreed service.
Newsletter Subscription:
Several locations on the Website permit you to enter your name and email address to subscribe to our retail newsletters. Wholesale customers can decide whether or not to subscribe to our Wholesale newsletter through the signup form. With your consent, you can stay up-to-date on all the latest product updates, services and news.
Cookies:
Our Website uses cookies for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.
Most web browsers automatically accept cookies; however, you may delete or disable cookies using your browser's settings. Please note that our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.
HOW WE USE AND DISCLOSE YOUR INFORMATION
Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:
Internal Use:
We use your personal information to process your order and provide customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.
Communication with you:
We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We provide the option to opt out of future emails every time we send a newsletter.
External Use:
We do not sell, rent, trade, licence or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Square Mile Coffee Roasters Ltd.’s control, except that we sometimes use others to perform specific functions on our behalf.
For example, we partner with third parties such as Royal Mail, DPD, and DHL to ship products to ensure delivery. As a result we provide the third party personally identifiable information such as your name, shipping address, email, and phone number.
For payment, we partner with PayPal, GoCardless, Shopify Payments and Stripe to process orders. Therefore, you will have to provide them with your financial information. If you prefer not to send your credit/debit card details over the Internet, please contact us at +44 0207 729 3744. We comply with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all credit card information we process, store or transmit is maintained in a secure environment.
We use web services to help us improve our services and site, including, but not limited to, Google Analytics, HubSpot, Klaviyo, and Linnworks. We may share your personal information if we are legally required to do so or have to enforce or apply our terms of use and other agreements. This includes exchanging information with government departments for legal reasons.
YOUR RIGHTS TO ACCESS, CORRECT AND DELETE
We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information.
Subject to applicable laws, you may also exercise your rights to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes, and this will be explained to you if necessary.
If you need assistance correcting or updating your personal information or would like to request that we delete your personal information, please contact us with your request at wholesale@squaremilecoffee.com.
LEGAL BASIS FOR THE PROCESSING
Consent:
By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Square Mile Coffee Roasters Ltd. in the manner set out in this Privacy Policy.
Legitimate interests:
If processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.
RETENTION OF YOUR PERSONAL INFORMATION
Personal information we collect, access or process will be retained only as long as necessary to fulfil the purposes for which it was collected, unless otherwise provided in agreements between you and Square Mile Coffee Roasters Ltd., or as required or authorised by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or de-identified.
DATA SECURITY
The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
OPT-OUT
Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing wholesale@squaremilecoffee.com or calling +44 0207 729 3744.
ACCESS BY CHILDREN
This website is not directed toward children under 13 years of age. Square Mile Coffee Roasters Ltd. does not knowingly collect or use information from children under 13 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly at info@squaremilecoffee.com.We will investigate and take the appropriate action.
THIRD-PARTY SOFTWARE
Our store is hosted on Shopify Inc. To optimise our service and communication, we use (for example, but not limited to) the following 3rd party software: Gorgias and Klavyio for customer service and marketing communications. We use Linnworks for warehouse management and fulfilment.
THIRD-PARTY WEBSITES
This Website may link to other websites that are not maintained by or related to Square Mile Coffee Roasters Ltd. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
UPDATES TO THIS POLICY
The effective date of this Privacy Policy is September 26th 2024. We reserve the right to modify or amend this Privacy Policy anytime. All changes will be effective immediately upon posting to this Website. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted, you agree and consent to all such changes.
CONTACT US
If you have questions or concerns about this Privacy Policy or how we collect and use our customers' information, you can email us at wholesale@squaremilecoffee.com.
Our contact information is posted below:
The Square Mile Coffee Roasters LTD
webshop@squaremilecoffee.com
Unit 13 Uplands Business Park, Blackhorse Lane, London, E17 5QJ
(+44) 207 729 3744
Company Number: 06314250
VAT Number: GB916379401