Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect and why, what we do with your data, and how we handle it.

These terms and conditions apply between you, the website user, and Square Mile Coffee Roasters Ltd., the owner and provider of this website, and include https://squaremilecoffee.com, https://wholesale.squaremilecoffee.com, http://www.squaremileblog.com as well as any other sub-domains.

THE INFORMATION WE COLLECT, AND WHY WE COLLECT

The information we collect on our website includes, and is not limited to:

1. Personal details: Name, email address, postal address and contact number

2. Financial information: Billing address

3. Other information related to your request for our products or services.

To provide an efficient meaningful and customised experience, we will use your data in the following ways:

-Process and fulfil your orders or requests 
-Notify you of the status of your order delivery
-Inform you of product and service updates
-Improve our services and or marketing activities

Wholesale Customer: As the first point of contact, we provide an enquiry and signup form. To understand your wholesale requirements, the information we require includes and is not limited to your name, business name, address, email address, phone number, VAT number, invoicing number, delivery address and any other information about your business, such as type of business, equipment and estimated monthly volume.

Newsletter Subscription: You can subscribe to our retail and or wholesale newsletters by entering your name, email address and agreeing to receive marketing materials through our signup form on the website and blog. Only with your consent, can we send you product, service and news updates.

Our website uses cookies for statistical analysis, understanding user behaviour, site administration, improve user experience and tailor information presented to a user based on preferences. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis. Most web browsers automatically accept cookies. However, you may delete, or disable cookies using settings in your browser. Please note that our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.

When using our website, we may require any or all of the above information to provide you with the best possible service and experience. Specifically, your personal information may be used by us for the following reasons:

Internal Use: We use your data to process orders and deliver on customer service. We may use your personal information within our company to:

-Improve our website content and layout.

-Improve reach -Marketing efforts

- including marketing our services and products to you

-Provide interest-based advertising based on how you engage the website.

-Determine general marketplace and behavioural information Communication: It is within our rights to use your information to communicate with you about our website, services and your orders and deliveries.

By subscribing to our newsletters using your email, you agree to us sending you information. We can only send you marketing material with your consent, from which you can unsubscribe at any point.

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than affiliates under Square Mile Coffee Roasters Ltd.'s control. Except for third party service providers performing specific functions on our behalf such as Royal Mail, DPD, DHL. In this case, we use your data to ship and ensure the delivery of products and obtain feedback to improve our service and measure third-party service performance. We provide the third party with personally identifiable information such as your name, shipping address, email, and phone number.

Payment: We partner with PayPal, GoCardless and Stripe and to process orders safely, you will be required to submit your financial information to them directly for payment. Should you prefer to not enter your credit/debit card details over the Internet, you can place your order over the phone by calling us on +44 0207 729 3744. We comply with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all credit card information we process, store or transmit is maintained in a secure environment. We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements, this includes exchanging information with other government departments for legal reasons.

We respect your right to access and correct your personal information. You may also request that we update your data or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes, which will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at privacy@squaremilecoffee.com.

HOW WE USE AND DISCLOSE YOUR INFORMATION

Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.

Communication with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Square Mile Coffee Roasters Ltd.’s control, except that we sometimes use others to perform specific functions on our behalf.

For example, we partner with third parties such as Royal Mail, DPD, DHL to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number.

For payment, we partner with PayPal, GoCardless, Stripe and Shopify Payments to process orders, therefore you will have to provide them with your financial information. If you would rather not send your credit/debit card details over the Internet then please contact us and place your order over the phone by calling us on +44 0207 729 3744. We are also in compliance with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all credit card information we process, store or transmit is maintained in a secure environment.

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

YOUR RIGHTS TO ACCESS, CORRECT AND DELETE

We respect your right to access and correct your personal information. You may also request that we update your data or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes, which will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at privacy@squaremilecoffee.com.

LEGAL BASIS FOR THE PROCESSING Consent:

By disclosing your personal information through this website, you consent to the collection, storage and processing of your personal information by Square Mile Coffee Roasters Ltd. as set out in this Privacy Policy.

Legitimate interests: The processing of your personal information to act in your best interest, for example, informing you of a shipping delay, legally qualifies as a legitimate interest.

RETENTION OF YOUR PERSONAL INFORMATION

Unless required or authorised by law, or otherwise agreed between the user and Square Mile Coffee Roasters Ltd., we only retain the data we collect, access, or process as long as necessary for the uses listed within this policy. Personal information that is no longer necessary to fulfil the identified purposes will be destroyed, erased or made de-identified.

DATA SECURITY

To safeguard your personal information confidentially, the Website incorporates reasonable and appropriate physical, electronic, and administrative procedures. Access to your personal information is restricted, granted only to employees who need access to your personal information to perform a specific job.

OPT OUT

Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to privacy@squaremilecoffee.com or calling us on +44 (0) 207 729 3744.

ACCESS BY CHILDREN

This Website is not directed toward children under 13 years of age, and Square Mile Coffee Roasters Ltd. does not knowingly collect or use information from children under 13 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly at privacy@squaremilecoffee.com, and we will endeavour to investigate and delete such information from our systems.

THIRD-PARTY WEBSITES

This Website may link to other websites that are not maintained by or related to Square Mile Coffee Roasters Ltd. We are not responsible for any third-parties' websites, policies or practices, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you submit to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.

UPDATES TO THIS POLICY

The effective date of this Privacy Policy is May 25, 2018. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this Website. We encourage you to review this Privacy Policy from time to time, so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted, you agree and consent to all such changes.

CONTACT US

If you have any further questions or concerns about this Privacy Policy or how we collect and use customer information, please contact us by emailing privacy@squaremilecoffee.com.