For the most efficient service, we encourage you to place your orders here, through our website. If you have a last-minute or emergency order, you can always contact us via telephone: +44 (0) 207 729 3744 or email: firstname.lastname@example.org, for us to help you.
NEXT DAY DELIVERY:
We roast to ship from Monday to Friday. For same-day-dispatch services, we recommend you follow the below time-frames:
RED BRICK AND DECAF:
Monday - Friday by 12 noon for same day dispatch: for UK shipments this will be delivered on the next working day, for international shipments delivery time is dependent on destination, please get in touch with the office or your account manager for more information. Orders placed after this time will automatically be moved to the next roast day.
We always have these coffees in stock, ready to dispatch on a same-day basis. In light of this, roast dates on these KG bags may vary slightly.
SINGLE ORIGIN AND SWEETSHOP:
Monday - Friday before 8 am. Orders placed after this time will automatically be moved to the next roast day.
If you are ordering a combination of Red Brick and Single Origins/Sweetshop, your entire order will be shipped in accordance with our Single Origin order times. For example, if the order is placed at 10 am on a Tuesday, it will be dispatched on Wednesday.
RETURNS, CANCELLATIONS AND AMENDMENTS:
All orders can be amended or cancelled up to the relevant order times provided. As we roast to order, we cannot guarantee that we can amend or cancel any orders once this timeframe has passed. We recommend that you contact the office on +44 207 729 3744 or email@example.com at your earliest convenience to see if we can assist you.
Our coffee is dispatched within a short window of roasting; therefore, we cannot accept coffee returns for any reason other than a quality issue.
+44 (0) 207 729 3744 / firstname.lastname@example.org
UK DELIVERY AND RETURNS POLICY:
For UK deliveries we have partnered with DPD as our courier. If you place your orders within the above time-frames, orders weighing more than 12kg will be delivered for free, by the next business day. If however, you need any same-day or Saturday deliveries, please contact the office on +44 (0) 207 729 3744 or email@example.com for us to help you.
For international shipments, we have partnered with DHL. Delivery costs vary based on the size of the shipment and the destination country, please contact either the office or your account manager to discuss prices and estimated delivery times.
INTERNATIONAL DELIVERY TERMS:
Please ensure all shipments are in accordance with our delivery guidelines below as Square Mile cannot be held responsible for any shipments that are unable to clear customs. It is the customer’s responsibility to be aware of their country’s importation regulations, costs, and required documentation. Any applicable customs or duties are to be paid by the customer. All EU customers are required to register for and provide Square Mile with their EU EORI number prior to placing an order. Without this number, the shipment will not be shipped.
We offer three Delivery Service Options to our international customers: DAP (delivery at place), DDP (delivered duty paid), or DAP with Deferment (delivery using a deferment account). If a customer does not advise us of a preferred delivery service option, we use DAP (delivery at place) as our default. These options revolve around the payment of duties and taxes. These duties and taxes will vary depending on your country of operation, so it’s important to be up to speed on how your native country might apply these charges to prepare accordingly. For more details on these options, please speak with your account manager. To better understand the difference between DAP, DDP, and DAP with Deferment click here.
Square Mile reserves the right to charge for re-shipments, which includes original coffee and delivery costs as well as replacement coffee and re-shipment costs.
Although we do not allow customers to organise their own deliveries, we do allow the option for customers to renegotiate shipping prices with DHL directly. In this case, you will need to provide us with your DHL import account number, then we can arrange the delivery.
If your country requires a health or phytosanitary certificate, please get in touch with us before you place your order. There can be up to a 10 day turnaround time on these certificates. In most cases, once obtained, the coffee can then be roasted and shipped. All costs incurred for certificates and additional documentation will be invoiced to the customer.